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Need some snacking help? Please visit our FAQ's or simply reach out to us through the Contact Us form! Have a sweet day!

FAQs
Contact Us

Account Related Question

Do I need to create an account?

No, you can continue to check out as a guest. However, we highly recommend that you do set up an account. By doing so, you will have access to previous order, and can obtain tracking information on shipments.

I forgot my password, can I retrieve it?

It’s okay. If you are unable to log into your account, please follow the go to the My Accounts page on snackshop.com and select “Forgot Your Password”. Follow the prompts to reset your password. If you are still unable to access your account, please contact customer service at support@snackshop.com for assistance.

Ordering Related Question

Is there a minimum order that I need to place?

There is no minimum to place an order on snackshop.com. You have the freedom, to order as little or as much as your sweet and salty tooth desires. Remember, for all orders over $40; we will pick up the shipping costs.

Is the confidential information I provide snackshop.com secure? Do you sell my information to anyone?

We want loyal customers such as yourself and therefore we would never sell your information, nor would we ever consider giving your information away. We take all necessary precautions to ensure that all confidential information is transmitted through secure processors.

What forms of payment are accepted on snackshop.com?

At this moment, we accept all major credit cards* (Visa, MasterCard, Discover, American Express), Apple Pay and Paypal as standard payment.

Shipping Related Questions

Can I rush my snackshop.com order?

For customers that just can’t wait for their snacks - well, we don't blame you! Please contact customer service at support@snackshop.com before placing your order to discuss options available for rush delivery. Please keep in mind that snackshop.com may require up to 2 additional business days to process your order before the carrier picks up the items. FedEx does not conduct standard business on either Saturdays or Sundays (even for express shipping) the actual delivery date may differ from the Estimated Scheduled Delivery Date as found on the Tracking confirmation email. For example: A packaged shipped via "Next Day" leaving our warehouse on a Friday for San Diego, will not arrive until Monday, even though it has a one day transit time. Please refer to FEDEX.com for more information. snackshop.com cannot be held responsible for any packages which are delayed due to unforeseen FedEx delays such as "adverse weather conditions", "Beyond FedEx control", or "Missed at facility" - please plan accordingly. snackshop.com offers tracking numbers for packages for reference use only; this estimated delivery date is only an estimate and snackshop.com does not guarantee specific delivery dates.

Will you ship my snack order in warmer weather?

Absolutely! Let's face it, no one likes chocolate soup - unless you like chocolate fondue! Chocolate, gummies, and other confectionery products don't like to sit in heat for long periods of time. During the hot-weather period, SNACKSHOP.COM reserves the right to hold all shipments from being processed from our warehouse on Thursdays and Fridays to ensure that packages do not sit in a non-temperature-controlled shipping warehouse over the weekend. If your package is held for this reason, we will have it shipped from the warehouse on the following business day.

Can you ship to a PO Box or APO addresses?

Currently FedEx requires a physical address to make a delivery. No deliveries will be made to PO Box or APO addresses.

Why does the shipped package weigh more than the snacks I purchased?

To ensure that your candy arrives in excellent condition, we take the utmost care to package the products securely with cooling gel packs, air pillows, packing peanuts, and/or packing paper. Therefore, any packaging material and insets added into the box may make the package heavier.

Can I get a shipping quote prior to placing my order?

To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "shopping cart" and then “check out”. The first stage of checkout is where you enter the shipping address and choose a shipping method. SNACKSHOP.COM offers FedEx Ground, 2 Business Day, and 1 Business day shipping-options to all our customers who place orders to be shipped in the 48 contiguous United States. Please note that regardless of the shipping method you selected, SNACKSHOP.COM requires up to 2 additional business days to process your order before the carrier picks up our snacks.

If I place my order today, when should I expect my delivery?

We teleport your snacks to you. Nah, in all seriousness, the speed of the delivery depends on how the order was shipped and the destination to where it was shipped. Snackshop.com processes most orders within 24-48 business hours of confirmation of order. If you have selected a Ground shipping method, your delivery is between 3-5 business days once it has been picked up by the carrier. If you have selected a faster shipping method, your estimated delivery may be sooner. In general, please give up to two weeks and plan accordingly for the delivery. If you need the candy to arrive by a specific date, please contact customer service at support@snackshop.com.

How much does shipping cost / what is the cost to ship my order?

Shipping costs are based on a variety of factors including product weight and the destination of the package. Through our partnership with FedEx, we have negotiated competitive rates and we pass our savings to you. To obtain a shipping quote, please add all of candy products you are looking to purchase into your Snackshop.com Shopping Cart. When you're done, click on the "shopping cart", and then “check out”. The first stage of checkout is where you enter the shipping address and choose a shipping method. Snackshop.com offers FedEx Ground, 2 Business Day, and overnight shipping options to all of our customers who place orders to be shipped in the 48 contiguous United States.

Why is shipping more expensive than the snacks I am purchasing?

Though Snackshop.com passes all the savings directly to the customer, sometimes shipping seems expensive. Shipping costs for any carrier rely heavily on three factors: the weight of the box (the heavier the package, the more expensive the cost), the destination of the package (the further away from the East Coast to ship, the more expensive the cost), and the speed of the service (the faster to deliver the package, the more expensive it may be.

Am I able to include delivery instructions for FedEx?

We understand that customers may want the package delivered to a specific location at their residence or during a set time when they are available for convenience. At this moment, we are unable to relay these messages directly to FedEx. If you have a request, please contact FedEx Customer Care (1-800-GO-FEDEX) with your tracking number, and a care agent may be able to assist you with your request.

Problems With Your Snackshop.com Order?
I just placed an order, but I need to cancel it.

We process your snackshop.com order at lightening speed. If you need to cancel an order, please contact support@snackshop.com as soon as possible.We will try as hard as possible to cancel the order before it has been processed.

I placed a duplicate order, I only need one. Help!

Please contact customer service as soon as possible at support@snackshop.com. A duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed.

My chocolate melted. Help!

Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of package. Photos will be requested

The tracking number says the package was delivered, but I can’t find it. Help!

Please check all surrounding doors at your location, sometimes the carrier leaves it at the door they think is the appropriate location. Sometimes, the carrier may also leave the package at the front desk of a building. If you are still unable to location your delivery, please have your tracking number handy and call FedEx (1-800-Go-Fedex). A FedEx representative will be able to speak with the delivery driver to inquiry where the package was left.

Write Us
How can we help?

Please email us with any questions at support@snackshop.com

Monday–Friday 8am - 4:30pm MST